Responsible Gaming

At San Juan Marriott Stellaris Casino, we take responsible gaming seriously and want to help you have a safe and enjoyable experience on our platforms.

Safe and Balanced Gaming Habits

Gaming is meant to be enjoyed! To maintain balanced habits:

Set aside time for other activities beyond gaming
Prioritize personal well-being and health
Recognize when you're tired or emotional, and take breaks
Respect the odds - no game is guaranteed to win every time

Gaming as Entertainment Rather Than Income

Don't rely on gaming wins for financial support. View them as a form of entertainment.

Don’t spend more than you can afford to lose
Understand that losses are part of gaming, and don't get discouraged by them
Have realistic expectations about your chances of winning
Never chase losses with increased bets

Budget and Bankroll Management

Effective budgeting is key:

Set a separate bank account for gaming funds
Limit the amount you can deposit or withdraw within specific periods (more on this in "Deposit, Loss, Wager, and Session Limits")
Monitor your spending regularly to stay within limits
Avoid using credit cards for gaming deposits

Deposit, Loss, Wager, and Session Limits

We've implemented several tools to help you manage your gameplay:

Deposits: Set a deposit limit to restrict the amount of money that can be deposited into your account within a specified period.
Loss limits: Allow you to set a maximum loss for a specific period or session.
Wager limits: Restrict the amount of money you can wager on individual games or sessions.
Session limits: Set the maximum time you spend playing during one gaming session.

You can adjust these limits at any time through your account settings. If you feel overwhelmed, take advantage of our cooling-off periods (more information below).

Reality Checks and Time Reminders

We're here to remind you when it's time for a break:

Reality checks: Scheduled notifications will prompt you to pause or leave the gaming session.
Time reminders: Receive alerts if your gameplay exceeds specified times, helping you maintain balanced habits.

Cooling-Off Periods and Self-Exclusion Tools

If needed, take control of your experience with our cooling-off tools:

Temporary self-exclusion: Block access to San Juan Marriott Stellaris Casino for a set period (minimum 24 hours).
Permanent self-exclusion: Remove yourself from the platform completely.
Account closure: Completely delete your account and data.

Account Verification and Age Restrictions

To ensure player safety:

Age verification: Verify your age with valid ID to access our services (18+ years old for online gaming).
Account security: Regularly update passwords, and use multi-factor authentication where available.
Responsible account management: Maintain a healthy balance between gaming and other aspects of life.

Protection of Vulnerable Players

We have measures in place to safeguard vulnerable players:

Young persons' protection: Restrict access for those under 18 years old (as governed by relevant laws).
Problem gambling support: Directly offer help through the resources listed below.
Compliance with regulations: Adhere strictly to all applicable laws and regulatory requirements regarding age restrictions, account verification, and vulnerable players.

Warning Signs of Problematic Gambling

If you experience:

Increased anxiety or stress related to gaming
Spending more than planned on gaming
Continuing despite experiencing significant financial difficulties
Difficulty controlling the urge to gamble despite negative consequences

Please reach out for support immediately. These behaviors may be a sign of problematic gambling.

Support Organizations and Professional Help Resources

Find trusted sources if you need help:

Responsible Gaming Trust Helpline (available 24/7)
Gamblers Anonymous Puerto Rico
National Problem Gambling Helpline

Get confidential guidance from experts who understand your concerns. Reach out for a better tomorrow.

Responsible Bonus Usage

Don't fall into the trap of exploiting bonuses:

Understand bonus conditions before claiming them
Recognize any potential hidden requirements or wagering restrictions
Set budget limits to avoid over-gambling with bonuses
Don’t chase losses by playing more games than intended

Manage your bonuses wisely, ensuring they complement your gaming experience without exacerbating issues.

Safer Gaming During Slots, Live Casino, Sportsbook, and Promotional Play

When engaging in specific types of play:

Slots: Avoid continuous plays; take breaks to prevent monotony
Live casino: Maintain a balanced level of social interaction (avoid isolation)
Sports betting: Understand the risks involved, especially when making multiple bets
Promotions: Don't get caught up in excessive promotional offers that can lead to over-gambling

We offer resources for more information on each type.

Mobile Gaming Awareness and Family/Device Protection Measures

Stay mindful while gaming anywhere:

Set screen timeouts and app limits to maintain a balance between gaming and other activities
Encourage responsible family members or loved ones not to join you in gaming sessions (they may inadvertently enable problematic behavior)
Consider setting up parental controls for devices accessed by young users